Delivery & Returns



We offer delivery around New Zealand for our Gift Boxes for $5.99 and if you buy individual products these will be shipped for $4.99 in NZ.

NZ Rural delivery is an extra $5. 

Shipping to Australia is $24.99 NZD for our Gift Boxes. 


*Due to high freight costs we do not ship to Waiheke Island, Chatham Island, Great Barrier Island or Stewart Island. 


Unfortunately we do not offer pick-up.


Expected delivery times are:

  • North Island 1-3 business days
  • South Island 2-4 business days
  • Australia 4-6 business days

As we use a third party delivery service this is NOT GUARANTEED. We take no responsibility for late deliveries.

You will be sent tracking details automatically when your order has been shipped.

You can also select a future approximate delivery date on the calendar on the cart page. 

Please select an APPROXIMATE delivery date. We do our best to get your O T E. baby box to you on the selected date, however we do use a 3rd party courier service so CAN NOT GUARANTEE it will arrive on the day selected. If a delivery date is not selected, we will ship as soon as possible. 


Urgent or weekend delivery

If you require an urgent delivery or Saturday delivery please email us before you place your order. Email us at There may be an extra charge for this service. 




If you are unhappy with your O T E. baby box and would like to return it please email us at as soon as possible so we can work with you on achieving a positive outcome. 

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