Delivery & Returns
We offer delivery around New Zealand for our Gift Boxes for $5.99 and if you buy individual products these will be shipped for $4.99 in NZ.
NZ Rural delivery is an extra $5.
Shipping to Australia is $24.99 NZD for our Gift Boxes.
*Due to high freight costs we do not ship to Waiheke Island, Chatham Island, Great Barrier Island or Stewart Island.
Unfortunately we do not offer pick-up.
Expected delivery times are:
- North Island 1-3 business days
- South Island 2-4 business days
- Australia 4-6 business days
As we use a third party delivery service this is NOT GUARANTEED. We take no responsibility for late deliveries.
You will be sent tracking details automatically when your order has been shipped.
Urgent or weekend delivery
If you require an urgent delivery or Saturday delivery please email us before you place your order. Email us at email@example.com. There may be an extra charge for this service.
If you are unhappy with your O T E. baby box and would like to return it please email us at firstname.lastname@example.org as soon as possible so we can work with you on achieving a positive outcome.