FAQ

Where do you send to?

We ship within New Zealand for Gift Boxes and individual products. We also ship our Gift Boxes to Australia. 

 

How much is shipping?

We offer delivery around New Zealand for our Gift Boxes for $5.99 and if you buy individual products these will be shipped for $4.99 in NZ.

NZ Rural Delivery is an extra $5. 

Shipping to Australia is $24.99 NZD for our Gift Boxes. 

 

Do you do weekend delivery/urgent delivery?

Yes, but please email us first before completing your order just to make sure we can accommodate you at that time of your order. There may be an extra cost for this service. 

  

Do you deliver to rural NZ addresses?

Yes we do, for an extra $5. 

  

How long does delivery take?

New Zealand - We work with great courier companies and endeavour to get your order to you as soon as possible. North Island deliveries are usually 1 to 3 business days and South Island deliveries are usually 2 to 3 business days. As we use a third party delivery service this is NOT GUARANTEED. We take no responsibility for late deliveries. 

 

Australia - We work with great courier companies and endeavour to get your order to you as soon as possible. Deliveries are usually 4 to 6 business days. As we use a third party delivery service this is NOT GUARANTEED. We take no responsibility for late deliveries. 

You will be sent tracking details automatically when your order has been shipped.

 

Is there anywhere you won't send to?

*Due to high freight costs we do not ship to Waiheke Island, Chatham Island, Great Barrier Island or Stewart Island. 

 

Do you accept international payments?

Yes, we accept payments from all over the world as long as the delivery address is within New Zealand or Australia.  

 

How big are the O T E. baby boxes?

30cm W x 30cm L x 15cm H. 

We have made the box these dimensions so you can keep hold of it and use it as your baby's keep sake box. 

 

Can I collect my order?

No sorry, we are currently only an online store.   

 

Can I delay my order to be sent at a later date?

Yes, you can select a future approximate delivery date on the calendar on the cart page. 

Please select an APPROXIMATE delivery date. We do our best to get your O T E. baby box to you on the selected date, however we do use a 3rd party courier service so CAN NOT GUARANTEE it will arrive on the day selected. If a delivery date is not selected, we will ship as soon as possible. 

 

Can I buy items individually without a box?

Yes, we have a section designated to buying our products individually on our website. 

 

Can I send a card with my O T E. baby Gift Box?

Absolutely! We can put your personal message into one of our custom O T E. baby cards and send this with your order. Just enter your personalised message at checkout. 

 

How much are your personalised cards?

Our cards are $5 and come with a beautiful message inside plus your own personalised message.  

  

How will my gift box be packaged for sending?

Our O T E. boxes are packed with straw and tissue paper to ensure the products are protected during shipping. The box is then wrapped with protective brown paper bubble wrap and decorated with leaf rope so even the unwrapping is part of the excitement!

    

Can I add my product to your store?

We would love to hear from you if you think you have a product that would be a good fit with our boxes. Email us at hello@onlytheessentials.co.nz with the product photo and description. 

 

Can I suggest a product for you to sell in your boxes?

Yes! We would love to hear about any products that you have found useful for your baby/toddler.  Email us at hello@onlytheessentials.co.nzwith the product name and the maker and we will try and get it in our store. 

 

Do you work with influences/bloggers/collab? 

Yes definitely, if you would like to collaborate get in touch with us!

 

I have a question that still hasn't been answered?

Email us at hello@onlytheessentials.co.nz with any questions you may have and we will answer them asap. 

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